Returns

• All products ordered have a 15-day cooling-off period.
• Returns can be done via PostNL or for the Belgian customer via DPD. Of course you can also return the products via another carrier, all return costs are for your "own" account
  - Unless the product is defective or damaged, even if you have received the wrong product you can return it free of charge (please indicate the correct return reason in the return process)
• If you choose to return, you will receive the full purchase price within 10 days of your notice of withdrawal back from us in the same way you paid. We may wait to refund you until we have received the goods back.
• All products come with full manufacturer's warranty.
• If the product does not function or is damaged or delivered incorrectly, please let us know at the time of return.
• If an article is broken, we will also help you. (See our page about warranty)

 

Submit return online

Would you like to return a product? You can! Through the link below you can easily and quickly register your return:

Register your returneturn >> 

---

How to pack

• You pack the product - if reasonably possible - in its original condition, unopened (not used) and undamaged in its original packaging.
• Of course, you may require the product to be in as original and undamaged a condition as possible.
  With visible signs of use, missing accessories, damaged packaging and/or the absence of the original packaging/description, you are no longer entitled to the full purchase price. In this case you will receive a partial refund from us. This is always 75% of the original purchase price. Unfortunately we cannot return used goods.
• Do not forget to enclose the order form with the package.

---

What can and cannot be returned during the reflection period?

• Within the return period you can view your purchase at home just as you would in a store. If you do not like the item because it is, for example, too big or too small, or just not the right color, you can return it and get your money back.

  Below we give you a few tips to avoid disappointment when returning your purchase.

  • We understand your enthusiasm to unpack something, but always unpack your purchase carefully so as not to damage the packaging or the product.
  • When you actually start using an item, depreciation soon occurs because traces of use remain. A foot pedal will not easily leave traces of use, but trying out a sewing embroidery machine or a ScanNCut will, of course. Feel free to unpack it neatly and look at it from all sides but don't sew, embroider or cut with it.
  • Some included accessories you won't need right away to determine if your purchase meets your expectations. In that case, leave those in the packaging, so you can't lose them either.
  • If the original packaging, or the inner packaging protecting the product is missing or heavily damaged there is also depreciation in value.
    
    

    ---

    - Used with traces of use: you will get 75% of the purchase price back-
    Used with heavy traces of use (unsalable): you will get 50% of the purchase price back-
    The original packaging, or the inner packaging to protect the product is missing or heavily damaged: you will get 75% of the purchase price back
    
    

---

Which purchases cannot be returned

You can't return everything you buy online. For some products there is no cooling-off period:

• Software whose seal has been broken after delivery or whose packaging has been opened. You cannot return installed or registered software either.
• Consumables, such as films, mats and liquids whose packaging has been opened.
• Yarns, this is no longer possible to check if the number of meters is still correct.

---

Can I exchange my order?

• You can exchange an item! But that can only be done in the store.
  
  

---

Return money back on gift card

• Did you pay the purchase partially with a Gift Card? After processing the return, the value of the item will be put on your Gift Card. You can then use the value of the gift card again for your next order.