You are granted the statutory 14-day cooling-off period on your purchases. The cooling-off period (or: withdrawal period) expires 14 days after the day you take physical possession of the product. This is when the recipient takes possession of the package and not the carrier. To exercise your right of withdrawal, you must notify us with the return notification button that you wish to return/revoke your purchase.

Return request >

                    Or go to the warranty page

Would you like to return your order? Then you just need to make sure that we receive your request within the established reflection period.

Consequences of withdrawal

If your revoke the contract, you will receive a refund of all payments you have made up to that point. These are the costs including delivery costs. We will refund the amount to you as soon as possible, at most within 14 days after we hear from you that you want to revoke/cancel/return your order.

Please note that if you return only part of your order, the cost of delivery will not be refunded.

Refund

You will be refunded using the same means of payment you used to pay for your order, unless you have expressly agreed to another form of refund. In any case, we do not charge any fees for such refunds.
We may wait to refund you until we have received the products back, or when you have proven that you have returned the products. This depends on which situation occurs sooner.

Return

Once we have received your notice of withdrawal, you must return or hand over the products to us within a maximum of 14 days. You are therefore on time if you return the products before the 14-day period has expired.

You are responsible for the return costs of returning the products.
Return address:
Langstraat 96
3771BJ Barneveld

How to pack

• You pack the product - if reasonably possible - in original condition, unopened (not used) and undamaged in the original packaging.
• Of course you may require the product to be in as original a condition as possible and undamaged.
  In case of visible traces of use, missing accessories, damaged packaging and/or the absence of the original packaging/description you are no longer entitled to the full purchase price. In this case you will receive a partial refund from us. This is always 75% of the original purchase price. Unfortunately, we cannot return used goods.
• Do not forget to enclose the order form with the package.
  
  

What you can and cannot do during the reflection period

• Within the return period you can view your purchase at home just as you would in a store. If you do not like the item because it is, for example, too big or too small, or just not the right color, you can return it and get your money back.

  Below we give you a few tips to avoid disappointment when returning your purchase.

  • We understand your eagerness to unpack something, but always unpack your purchase carefully so as not to damage the packaging or the product.
  • When you actually start using an item, depreciation soon occurs because traces of use remain. A foot pedal will not easily leave traces of use, but trying out a sewing embroidery machine or a ScanNCut will, of course. Feel free to unpack it neatly and look at it from all sides but don't sew, embroider or cut with it.
  • Some included accessories you won't need right away to determine if your purchase meets your expectations. In that case, leave those in the packaging, so you can't lose them either.
  • If the original packaging, or the inner packaging protecting the product is missing or heavily damaged, there is also depreciation in value.

What cannot be returned

You cannot return everything you buy online. For some products there is no cooling off period:

• Software whose seal has been broken after delivery or whose packaging has been opened. You can also not return installed or registered software.
• Consumables, such as films, mats and liquids whose packaging has been opened.
• Yarns, this is no longer possible to check if the number of meters is still correct
  
  

Exchanging my order

Would you like to exchange the product in the store? Then you can bring the products to the store in Barneveld.