These General Terms and Conditions of Stichting Webshop Keurmerk have been drawn up in consultation with the Consumers' Association within the framework of the Coordination Group Self-Regulation Consultation (CZ) of the Social and Economic Council and take effect from June 1, 2014.

Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Articele 5 - The agreement

Article 6 - Order cancellation

Article 7 - Right of withdrawal

Article 8 - Obligations of the consumer during the withdrawal period

Article 9 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 10 - Obligations of the trader in case of withdrawal

Article 11 - Exclusion of the right of withdrawal

Article 12 - The price

Article 13 - Performance and additional warranty

Article 14 - Delivery and execution

Article 15 - Payment

Article 16 - Complaints

Article 17 - Disputes Article

Article 18 - Industry Guarantee

Article 19 - Additional or different provisions

Article 20 - Amendments to the General Terms and Conditions of Stichting Webshop Keurmerk


Article 1 - Definitions

In these Terms and Conditions the following definitions apply:

  1. Ancillary Agreement: an agreement under which the Consumer acquires products, digital content and/or services in connection with a distance contract and those products, digital content and/or services are supplied by the Entrepreneur or by a third party on the basis of an arrangement between that third party and the Entrepreneur;
  2. Grace period: the period within which the consumer can exercise his right of withdrawal;
  3. Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession;
  4. Day: calendar day;
  5. Digital content: data produced and delivered in digital form;
  6. Long-term contract: a contract for the regular supply of goods, services and/or digital content for a specified period;
  7. Durable data carrier: every tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that allows future consultation or use during a period that is tailored to the purpose for which the information is intended, and that allows unaltered reproduction of the stored information;
  8. Right of withdrawal: the consumer's option to waive the distance contract within the cooling-off period;
  9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services to consumers at a distance;
  10. Distance contract: a contract concluded between the Entrepreneur and the Consumer under an organized system for the distance sale of products, digital content and/or services, where, up to and including the conclusion of the contract, exclusive or joint use is made of one or more techniques for distance communication;
  11. Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions;
  12. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to be together in the same room at the same time;

Article 2 - Identity of the entrepreneur

Name entrepreneur Huissteden Naaimachines BV

Business address; Langstraat 96 3771BJ Barneveld

Telephone number and time(s) when the entrepreneur can be reached by phone; +31 (0)342 - 491 591

Chamber of Commerce number; 84232064

VAT identification number; NL 863141080B01

Article 3 - Applicability

  1. These general conditions apply to any offer from the entrepreneur and any agreement reached at a distance between the entrepreneur and the customer
  2. Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will, before the remote agreement is concluded, indicate in what way the general conditions are available for inspection at the entrepreneur and that at the consumer's request they will be made available as soon as possible, free of charge
  3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.
  4. In the event that in addition to these general conditions also specific product or service conditions apply, the second and third paragraphs apply by analogy and in case of conflicting conditions the consumer can always rely on the applicable provision that is most favorable to him

Article 4 - The offer

  1. If an offer has a limited duration or is made subject to conditions, this shall be explicitly stated in the offer
  2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer

Article 5 - The agreement

  1. The agreement comes into effect, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and meeting the corresponding conditions.
  2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can conclude the agreement
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures to that end
  4. The entrepreneur may - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while stating his reasons
  5. The trader will send the consumer the following information, in writing or in such a way that the consumer can store it in an accessible manner on a long-term data carrier, at the latest on delivery of the product, service or digital content:
    a. the visiting address of the trader's office where the consumer can lodge complaints;
    b. the conditions on which and the way in which the consumer can exercise the right of withdrawal, or a clear statement about being exempted from the right of withdrawal;
    c.the information on guarantees and existing after-sales service;
    d. the price including all taxes of the product, service or digital content; to the extent applicable the costs of delivery; and the method of payment, delivery or performance of the distance contract;
    e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
    f. if the consumer has a right of withdrawal, the model form for
  6. In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Order cancellation

For products:

  1. You may always cancel an online order, as you have a statutory cooling-off period of 14 days.
  2. Once your order has been paid, it is confirmed and it is no longer possible to cancel it: If it appears after the confirmation of the order that you do not want to receive the products, please contact us.

Article 7 - Right of withdrawal

With products:

  1. The consumer can cancel an agreement relating to the purchase of a product during a reflection period of at least 14 days without giving reasons The entrepreneur may ask the consumer about the reason for withdrawal, but not oblige the consumer to give his reason(s).
  2. The withdrawal period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
    a. if the consumer has ordered several products in one order: the day on which the consumer, or a third party designated by him, has received the last product. The trader may, provided he has clearly informed the consumer of this prior to the ordering process, place an order for multiple products with a different delivery time
    b. if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
    c. in the case of contracts for regular delivery of products during a specified period: the day on which the consumer, or a third party designated by him, has received the first product.

Article 8 - Obligations of the consumer during the reflection period

  1. During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and operation of the product. The principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store
  2. The consumer is only liable for diminished value of the product resulting from a way of handling the product that goes beyond that permitted in paragraph
  3. The consumer is not liable for depreciation of the product if the entrepreneur has not provided him before or at the conclusion of the contract all legally required information about the right of withdrawal

Article 9 - Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer exercises his right of withdrawal, he shall notify the entrepreneur within the withdrawal period by means of the model withdrawal form or in another unambiguous manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product, or hands it to (an authorized representative of) the entrepreneur. This is not required if the entrepreneur has offered to pick up the product himself. The consumer has observed the return period in any case if he returns the product before the cooling-off period has expired
  3. The consumer returns the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the entrepreneur provided reasonable and clear
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer bears the direct costs of returning the product. If the entrepreneur has not indicated that the consumer should bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs of return
  6. If the consumer withdraws after having first expressly requested that the performance of the service or the supply of gas, water or electricity not made ready for sale in a limited volume or certain quantity commences during the withdrawal period, the consumer owes the entrepreneur an amount proportional to that part of the commitment that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the
  7. The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity, not made ready for sale in a limited volume or quantity, or to supply district heating, if:
    a.the entrepreneur has not provided the consumer with the legally required information on the right of withdrawal, the reimbursement of costs in case of withdrawal or the model form for withdrawal, or;
    b. the consumer has not expressly requested the commencement of the performance of the service or supply of gas, water, electricity or district heating during the reflection period
  8. The consumer does not bear any costs for the full or partial delivery of digital content not delivered on a tangible medium, if:
    a. he has not expressly consented, prior to its delivery, to the beginning of the performance of the contract before the end of the cooling-off period;
    b. he has not acknowledged losing his right of withdrawal when giving his consent; or
    c. the trader has failed to
  9. If the consumer makes use of his right of withdrawal, all additional contracts shall become automatically

Article 10 - Obligations of the entrepreneur in case of withdrawal

  1. If the entrepreneur enables the consumer's notification of withdrawal by electronic means, he shall send a
  2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer has informed him of the withdrawal Unless the entrepreneur offers to pick up the product himself, he may wait with repayment until he has received the product or until the consumer proves that he has returned the product, whichever is earlier.
  3. For reimbursement, the entrepreneur uses the same means of payment that the consumer has used, unless the consumer agrees to another method. The refund is free of charge to the consumer.
  4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to refund the additional costs for the more expensive method

Article 11 - Exclusion of right of withdrawal

The trader can exclude the following products and services from the right of withdrawal, but only if the trader clearly stated this when making the offer, or at least in good time before concluding the contract:

  1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period
  2. Contracts concluded during a public auction. A public auction means a method of sale whereby products, digital content and/or services are offered by the entrepreneur to consumers who attend or are given the opportunity to attend the auction in person, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services
  3. Service contracts, after full performance of the service, but only if:
    a. the performance has started with the express prior consent of the consumer; and
    b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully performed the contract;
  4. Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, carriage of goods, car rental services and catering;
  5. Contracts relating to leisure activities, if the contract provides for a specific date or period of performance thereof;
  6. Products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
  7. Products that spoil quickly or have a limited shelf life;
  8. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
  9. Products which after delivery are by their nature irrevocably mixed with other products;
  10. Alcoholic beverages whose price was agreed upon at the conclusion of the agreement, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;
  11. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
  12. Newspapers, magazines or journals, with the exception of subscriptions to these;
  13. The delivery of digital content other than on a tangible medium, but only if:
    a. the performance has begun with the express prior consent of the consumer; and
    b. the consumer has stated that he hereby waives his right of withdrawal

Article 12 - The price

  1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
  2. Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices, are mentioned in the offer
  3. Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of statutory regulations or
  4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:
    a. they are the result of legal regulations or provisions; or
    b. the consumer is authorized to terminate the contract on the day on which the price increase
  5. The prices mentioned in the offer of products or services include

Article 13 - Compliance with the agreement and additional guarantee

  1. The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the existing statutory provisions and/or government regulations on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use
  2. An additional warranty provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer under the agreement against the entrepreneur can assert if the entrepreneur has failed to fulfill his part of the
  3. By additional warranty is meant any commitment of the entrepreneur, his supplier, importer or manufacturer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do in case he has failed to fulfill his part of the

Article 14 - Delivery and implementation

  1. The entrepreneur will take the greatest possible care when receiving and in the execution of orders of products and in assessing applications for the granting of
  2. The place of delivery is the address that the consumer has made known to the entrepreneur.
  3. Subject to what is stated in article 4 of these general conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless another delivery period has been agreed. If the delivery is delayed, or if an order is not or only partially carried out, the consumer receives them no later than 30 days after the order was placed. In this case, the consumer has the right to dissolve the contract without penalty and right to possible compensation.
  4. After dissolution in accordance with the preceding paragraph, the operator the amount that the consumer has paid without delay
  5. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless otherwise expressly stated

Article 15 - Payment

  1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer should be paid within 14 days after the start of the reflection period, or in the absence of a reflection period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period begins on the day after the consumer has received the confirmation of the agreement
  2. When selling products to consumers, general terms and conditions may never require the consumer to pay more than 50% in advance. Where advance payment has been stipulated, the consumer may not assert any rights regarding the execution of the order or service(s) in question before the stipulated advance payment has been made.
  3. The consumer has the duty to inaccuracies in payment data provided or stated immediately to the entrepreneur to be confirmed
  4. If the consumer does not timely fulfill his payment obligation(s), he is, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 14 days to still fulfill his payment obligations, after the non-payment within this 14-day period, on the amount still owed, the consumer owes the statutory interest and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% over outstanding amounts up to € 2,500; 10% over the next € 2,500 and 5% over the next € 5,000, with a minimum of € 40. The proprietor can deviate from these amounts for the benefit of the consumer

Article 16 - Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
  2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has found the defects, fully and clearly described.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can receive a more detailed answer
  4. A complaint about a product, service or the service of the Entrepreneur can also be submitted via a complaints form on the consumer page of the website of Stichting Webshop Keurmerk(http://keurmerk.info/Home/MisbruikOfKlacht) The complaint will then be sent both to the Entrepreneur in question and to Stichting Webshop Keurmerk
  5. If the complaint cannot be solved by mutual agreement within a reasonable period or within 3 months after submission of the complaint a dispute arises that is open to the dispute settlement procedure.

Article 17 - Disputes

  1. Contracts between the entrepreneur and the consumer to which these general conditions apply, are exclusively governed by Dutch law
  2. Disputes between the Consumer and the Entrepreneur about the formation or the performance of contracts related to products and services to be delivered or that have been delivered by this Entrepreneur can be submitted with the Geschillencommissie Webshop, Postbus 90600, 2509 LP in The Hague(sgc.nl) with due observance of the provisions set out below.
  3. A dispute will only be handled by the Disputes Committee if the Consumer has submitted his/her complaint to the Entrepreneur within a reasonable period
  4. Within twelve months after the dispute arose, the dispute must be submitted in writing to the Disputes Committee
  5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. When the entrepreneur wants to do that, the consumer will have to express in writing within five weeks after a written request made by the entrepreneur, whether he so desires or wants the dispute to be dealt with by the competent court. If the entrepreneur does not hear the choice of the consumer within the period of five weeks, then the entrepreneur is entitled to submit the dispute to the competent court
  6. The Dispute Commission decides under the conditions as laid down in the regulations of the Dispute Commission(http://www.degeschillencommissie.nl/over-ons/de- commissions/2701/webshop). The decisions of the Dispute Commission are binding
  7. The Disputes Committee will not handle a dispute or will terminate the proceedings if the Entrepreneur has been granted a suspension of payments, gone bankrupt or has actually terminated his business activities before a dispute has been handled by the Committee at the session and a final decision has been rendered
  8. If, in addition to the Geschillencommissie Webshop, another recognized dispute committee or a dispute committee affiliated to the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Klachteninstituut Financiële Dienstverlening (Kifid) is competent, the Geschillencommissie Stichting Webshop Keurmerk will be preferred for disputes mainly concerning the method of distance selling or provision of services.

Article 18 - Industry guarantee

  1. Webshop Keurmerk guarantees the fulfilment of the binding advice of the Disputes Committee Stichting Webshop Keurmerk by its members unless the member decides to submit the binding opinion within two months after sending for review to the court. This guarantee revives if the binding opinion after review by the court is upheld and the judgment from which this is apparent has become final. Up to an amount of €10,000,- per binding opinion, this amount will be paid to the consumer by Webshop Keurmerk. For amounts greater than €10,000,- per binding opinion, €10,000,- will be paid. For the excess amount Webshop Keurmerk has a best-efforts obligation to ensure that the member complies with the binding opinion
  2. For the application of this guarantee it is required that the Consumer submits a written appeal to Stichting Webshop Keurmerk and that he transfers his claim on the Entrepreneur to Stichting Webshop Keurmerk

Article 19 - Additional or different provisions

Additional provisions of and/or deviations from these General Terms and Conditions may not be to the Consumer's detriment and must be put in writing or be recorded in such a way that the Consumer can stored them in an accessible manner on a long-term data carrier.


Article 20 - Amendments to the General Terms and Conditions of Stichting Webshop Keurmerk

  1. Stichting Webshop Keurmerk will not change these General Terms and Conditions without prior consultation with the Consumers' Association.
  2. Amendments to these Terms and Conditions will only come into force after they have been published in an appropriate way, on the understanding that, in the case of applicable amendments during the term of an offer, the provision that is most favourable to the Consumer will apply


Address Stichting Webshop Keurmerk: Weteringschans 108 1017 XS Amsterdam

Klant Reviews
8686 reviews

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Shipped very fast


The webshop where I buy all my supplies in sewing and embroidery. And even purchased my machine. It offers many payment options, gets shipped quickly. I am a satisfied customer.

A super company with customer service


After phone contact with good advice order placed. Immediately via email a confirmation and invoice. As soon as it was sent (same day) I received a shipping confirmation. Shipment was trackable and delivered the next day. So perfect sale!

Langstraat 96
3771 BJ Barneveld
Tel: +31 (0)342 - 491 591

Monday Closed
9:30 - 17:30 Tuesday
9:30 - 17:30 Wednesday
9:30 - 17:30 Thursday
9:30 - 17:30 Friday
9:30 - 16:00 Saturday

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